THE BELOVED NORDSTROM RETURN POLICY HAS CHANGED

PICTURE BY AMBER SMITHSON

   As most frequent Nordstrom shoppers know or even if you are not you have heard, Nordstrom takes anything back. For as long as Nordstrom has been running they are most well known for their customer service and return policy. Basically if you have worn it, used it, had it for years bring it back to Nordstrom because they will give you a refund.    
   
   The new return policy will now only allow you to return to the same tender that an item was purchased with, or a gift card. No cash unless purchased with cash and has a receipt to prove it. 
  As well as be able to bring anything back, the best part was receiving your refund in cash. Most other retailers will offer you store credit or a 30 day refund. Maybe this is what is driving most of their sales because people agree that knowing you can bring it back makes you want to buy it more.
   "One of my favorite things about Nordstrom is being able to buy items, take them home, try them on and if they don't work I can bring them back at anytime and get any kind of refund I would like." Said Kenley Cummings a regular customer at the Nordstrom in Irvine Spectrum. 
  The convenience of being able to purchase something without trying it on and bringing it back at anytime is great for people on a tight schedule. Also if you had already paid off that credit card that you purchased your items with just have the money put back on a debit card of your choice or cold hard cash. 
  "I also love the customer service. Anytime I explained that I would like it put on a different card due to various reasons they would do it with no questions asked" Said Cummings.
  Clearly others agree that this is why they love shopping at Nordstrom. So why are they changing it?
Maybe due to the other competitive retailers and their return policy or maybe because they are just loosing money giving out so much cash. 
  "One of the main reasons we have changed the return policy is due to the frequent fraudulent activity that we have with credit cards." Said Ann, a customer service representative at Nordstrom, Irivne.
  Basically too many people are buying merchandise on a fake credit card and returning for cash. Also the company is just loosing money by the minute when people constantly return their items for a refund. 
  Nordstrom has posted the return policy in writing on their website so that no customers can be upset when they try to say 'but last time I did this' The customer service team did explain they will do as much as they can to help a customers who have maybe lost a receipt and would like it back on their original tender and they would be happy to do so.